- ..businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges..
Sentinel Managed IT Services
Is your business plagued by downtime, viruses, spy ware, loss of productivity, and every other excuse why the computer system you rely on is not working consistently and as expected?
These distractions are unnecessary and very expensive.
20 million person-days per year are lost due to technology failures – a cost that few businesses can afford. Any business supported by technology should look at both direct and indirect costs.
CFA understands this. We also know that businesses are constantly challenged by the task of managing the demands of growing their business while coping with continuous technology challenges.
CFA’s Sentinel provides affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing managed services, Sentinel provides a range of proactive services to keep your computer systems up and running and your people and business productive.
Features
- Site Assessment and Inventory
- Proactive Service
- Management and Status Reporting
- Best Practice Driven
- Automated and Reliable
- Can be utilized for each PC, server, and/or Network device
Benefits
- Reliability
- Security
- Consistency
- Productivity
- Cost Management and Control
- Performance
- Managed Expansion and Growth
Our goal is to serve as your technology partner with a focus on providing solutions. We use a consultative approach to evaluate your business and technology needs and then advise on the best solutions for your current and future needs. Sentinel can save your organization time and money through better use of appropriate technologies.
Services Provided
Level One:
- Sentinel Anti-spam e-mail management solution
Level Two:
- Sentinel Anti-spam e-mail management solution
- Asset Management
- Error Reporting
- Disk Space usage/monitoring
- Memory usage/monitoring
- Device up/down status
- Event monitoring
- Anti-virus reporting/ monitoring
- Requires an approved on-site or hosted anti-virus solution.
- Anti-Spyware reporting/monitoring
- Requires an approved on-site or hosted anti-spyware solution
- Backup/DR reporting/monitoring
- Requires an approved on-site or hosted backup/DR solution
- Patch Management (Reporting of new/available patches only)
- Software based license auditing and reporting
- Website monitoring (up/down status)
- Microsoft Exchange server monitoring and reporting
- Microsoft SQL Server monitoring and reporting
- Periodic security audit/assessment
- Network printer up/down status and reporting
- Purchasing support
- Annual Technology assessment and recommendations
Level Three:
All Services offered from Level Two PLUS:
- Anti-virus software management (Requires an approved on-site or hosted anti-virus solution.)
- Anti-Spyware software management (Requires an approved on-site anti-spyware solution.)
- Backup/DR software management (Requires an approved on-site or hosted backup/DR solution.)
- Sentinel helpdesk support from 7:00am to 6:00pm Mon-Friday, Eastern Daylight savings time.
- Remote Engineer support
- On-site Engineer support at a reduced hourly rate
- Sentinel full workstation/server patch management
- Router management, reporting and monitoring
- Firewall management, reporting and monitoring
- Switch management, reporting and monitoring
- Scripted software installations (Specialized packages may require remote or on-site engineer hours.)
- Desktop optimization services
- Microsoft active directory security auditing and administration
- Microsoft active directory user administration
- Network printer administration
- VPN management and administration (Requires a supported Firewall/VPN solution)
- Remote Desktop Connectivity
- Microsoft Exchange administration
- Microsoft SQL administration
Level Four:
All Services offered from Level Three PLUS:
- Unlimited On-Site Engineer support
- Installation of an on-site based KVM solution for hardware level server management
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